Mixed feelings here. The core product is solid and does what's advertised, but a few features I expected for the price aren't included. Customer support is friendly but the response times can be slow during peak hours.
Reply from Reverie MattressReplied in 15 days
Thanks for sharing this. We really appreciate the detailed feedback and have shared it with the team. If anything else comes up, please reach us directly at support@reveriemattress.example.com.
SV
Sasha Vorobyev
4.0
Took a while but worth it
Mixed feelings here. The core product is solid and does what's advertised, but a few features I expected for the price aren't included. Customer support is friendly but the response times can be slow during peak hours.
AW
Aroha Williams Verified
4.0
Fast shipping, quality product
I have been a customer for several months now and the experience has consistently been better than what I expected. Support team responded within an hour every time I reached out. The pricing is transparent — what you see is what you pay. The mobile app could use some polish but the web experience is excellent.
CN
Caleb Nguyen
4.0
Smooth from start to finish
Don't believe the marketing copy on the homepage. Half the features advertised require an upgrade. Cancelled after two weeks.
AW
Aroha Williams Verified
4.0
Solid experience overall
I'd say this is a 4.5 if I could. One small bug in the app cost me a star, but it's been reported and they responded saying it's queued for the next release. Otherwise, fantastic.
FH
Felix Halberg Verified
5.0
Customer service was excellent
Don't believe the marketing copy on the homepage. Half the features advertised require an upgrade. Cancelled after two weeks.