April 22, 2026 · 9 min read
The state of online trust, 2026
Our annual report on how consumer trust shifted across 12 categories, who gained, who lost.
OpenRated Research
Blog
Insights from the public trust layer
Reports, playbooks and small thoughts on how reviews shape commerce.
April 9, 2026 · 6 min read
How to reply to a bad review — and turn it around
A playbook for businesses based on 50,000 publicly visible replies.
Maya Chen
March 28, 2026 · 4 min read
What "Verified Buyer" actually means
A deeper look at our verification pipeline and why it matters.
Engineering
March 12, 2026 · 7 min read
Category deep dive: challenger banks
Why the gap between top and bottom is widening, and what customers complain about most.
OpenRated Research
February 18, 2026 · 3 min read
Review guidelines update
New rules for AI-assisted content. The TL;DR: write your own opinions.
Trust & Safety