Mixed feelings here. The core product is solid and does what's advertised, but a few features I expected for the price aren't included. Customer support is friendly but the response times can be slow during peak hours.
FH
Felix Halberg
4.0
Got the job done
Had a billing issue early on but it was resolved within a day and they were apologetic and transparent about what went wrong. That kind of accountability is rare and earned my trust.
Reply from PelletCloudReplied in 70 days
Thanks for sharing this. We really appreciate the detailed feedback and have shared it with the team. If anything else comes up, please reach us directly at support@pelletcloud.example.com.
NB
Naomi Brandt
4.0
Got the job done
Don't believe the marketing copy on the homepage. Half the features advertised require an upgrade. Cancelled after two weeks.
Reply from PelletCloudReplied in 87 days
Thanks for sharing this. We really appreciate the detailed feedback and have shared it with the team. If anything else comes up, please reach us directly at support@pelletcloud.example.com.